Privacy Policy

Introduction

RovaRoute ("we", "our", or "us") is a field service management platform used by home service businesses to manage scheduling, routing, customer communication, and service operations.

This Privacy Policy describes how we collect, use, store, and protect information when:

• you create or maintain a RovaRoute account
• you access or use our platform
• you contact us or interact with our website

RovaRoute acts as:

• a data controller for information relating to our own customers (platform users), and
• a data processor for information managed by businesses who use RovaRoute to service their customers.

Businesses using RovaRoute remain responsible for their own customer consent, data collection practices, and compliance obligations.

Information We Collect

We collect the following categories of information:

1) Account & Business Information (Platform Users)

Provided directly by you when creating or managing an account:

• name and contact information
• business name and organization details
• email address and login credentials
• team member and user role information

2) Customer & Service Data (Submitted by Our Users)

When a business uses RovaRoute to manage service operations, we may process:

• customer names and service addresses
• appointment details and service history
• phone numbers and email addresses provided during scheduling
• internal job notes and technician assignments

This information is owned and controlled by the business using the platform.

RovaRoute does not sell or use end-customer data for marketing or advertising purposes.

3) Usage, Device, and Technical Data

Collected automatically during platform use:

• log files and diagnostic data
• browser type and device information
• pages and features accessed
• IP address and general region

We use this information to operate, secure, and improve the platform.

How We Use Information

We use information only for legitimate business purposes, including:

• providing and maintaining the RovaRoute platform
• enabling scheduling, routing, and notification features
• customer support and troubleshooting
• account management and billing
• improving reliability, performance, and usability
• detecting abuse, fraud, or security incidents
• complying with legal and regulatory obligations

We do not sell personal information or use customer contact data for advertising.

When We Share Information

We may share limited information with trusted service providers who assist in operating the platform, such as:

• cloud hosting and infrastructure providers
• communication and messaging providers
• analytics and monitoring tools
• authentication and security services

These subprocessors may only process data on our instruction and under contractual confidentiality obligations.

We do not share or disclose data to third parties for marketing purposes.

Information may also be disclosed if required by law, legal process, or to protect the rights, security, or integrity of our platform or users.

Data Retention

We retain information only as long as necessary for:

• the purpose for which it was collected
• operation of the platform
• compliance with legal, accounting, or audit requirements

Customer data associated with an organization may be deleted or anonymized when:

• requested by the organization administrator, or
• the organization closes its account and retention obligations are satisfied.

SMS Communications

RovaRoute provides messaging functionality that allows businesses using our platform to send transactional SMS notifications to their customers. These may include:

• appointment confirmations
• upcoming service reminders
• technician arrival notifications
• service completion updates

SMS messages are only sent to individuals who voluntarily provide their phone number during scheduling, service intake, or communication with the business and who consent to receive notifications related to their service activity. Consent is collected via our SMS opt-in form.

Messaging is not used for marketing or promotional purposes.

Message frequency varies by service activity. Standard message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance at any time.

Each business using RovaRoute is responsible for collecting and maintaining valid SMS consent from its customers and for complying with applicable messaging and telecommunications laws.

For additional details, see our Messaging Policy.

Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect personal information, including:

• encrypted data transmission
• role-based access controls
• audit logging and monitoring
• least-privilege access practices

No system is completely secure, but we continuously work to protect information against unauthorized access, alteration, or disclosure.

International Data Transfers

Our platform may process data using cloud infrastructure located in the United States or other supported regions. Where applicable, data transfers are conducted using appropriate safeguards and contractual protections.

Your Rights

Depending on your location, you may have rights to:

• access or request a copy of your information
• correct inaccurate information
• request deletion where legally permitted
• restrict or object to certain processing activities

End-customers should direct requests to the business providing their service, as that business controls the customer data stored in RovaRoute.

Platform users may contact us at hello@rovaroute.com regarding privacy inquiries.

For account and organization deletion request steps, see Delete Account & Data Requests.

Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date reflects the most recent revision. Continued use of the platform after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact:

hello@rovaroute.com